Ergosign was tasked with a UI redesign for the online platform that processes warranties for Dethleffs caravans. The system is used for status overviews and registering damages. The platform should be intuitive and improve the overall warranty processing experience with increased transparency and clarity.
Before the relaunch, processing steps, especially communication surrounding a guarantee claim, took place outside the platform. The aim was to centralize and classify each claim to facilitate efficient processing. The traceability of each individual step and status is provided at all times for retailers and Dethleffs.
The new UI must be intuitive to use and provide various information and data for each guarantee claim. A temporal prioritization of the tasks per user is an additional feature. At the same time, users should not be overwhelmed by the wealth of information on offer. Having an overview of all upcoming tasks and fast access to essential menu elements meant complex requirements for the UI.
Ergosign designed a dashboard to process a guarantee claim with fast access directly. The profile-based listing of the next tasks allows structured processing. An intelligent search also makes processing easier. A transparent system, thanks to bundled information with documents and an email/chat function for each claim, makes processing quick and easy. The time saved per claim and the unification of processes positively affect processing as a whole as well as user motivation.
With the first caravan in Germany - at that time still called "Wohnauto" - company founder Arist Dethleffs laid the foundation for caravanning in Germany in 1931. Today Dethleffs GmbH & Co. KG, based in Isny in the Allgäu region of Germany, is the largest manufacturer of motorized leisure vehicles in Europe.
Philip Eggert, IT Project Manager, Dethleffs GmbH & Co. KG
"By working together with Ergosign, we have succeeded in implementing complex processes in a user-friendly manner without having to forego functionality.“