--- title: "Case Study: The New Wuppertal App | Ergosign GmbH" description: "The new city app for Wuppertal: Learn how Ergosign used citizen research, prototyping, and a modular design system to deliver accessible digital services." canonical_url: "https://www.ergosign.de/en/projects/wuppertal" locale: en meta: "og:description": "The new city app for Wuppertal: Learn how Ergosign used citizen research, prototyping, and a modular design system to deliver accessible digital services." "og:title": "Case Study: The New Wuppertal App" "twitter:description": "The new city app for Wuppertal: Learn how Ergosign used citizen research, prototyping, and a modular design system to deliver accessible digital services." "twitter:title": "Case Study: The New Wuppertal App" --- > Index of every page on this site: [llms.txt](https://www.ergosign.de/llms.txt) # **Digital services for all:** The new Wuppertal Stadt App ## An App for **everyday life**: Citizen-friendly **administration reimagined** The city of Wuppertal is taking the next step toward digital citizen engagement: a new city app aims to provide central services and information in a mobile, accessible, and user-friendly way. Ergosign supported the project with UX expertise, prototyping, and an iteratively developed design system — creating an app that makes everyday life smarter. ## Services **without barriers** ### The challenge To make access to government services modern, simple, and inclusive, the city of Wuppertal decided on a fresh start. The goal was to create a central platform for news, services, appointments, and personal applications — including automatic translation into various languages — to strengthen the direct link between the administration and its citizens. ![Drei Smartphone-Bildschirme mit einer App, die Kategorien, Behördendienstleistungen und einen Artikel über Parkreinigung in Wuppertal zeigt.](https://a.storyblok.com/f/180740/1920x1080/63fd533835/wuppertal-slide-2.png/m/3200x0) ## **Agile design** for Wuppertal: Inclusive and modular ### Our approach Through a lean yet effective project approach, the focus was placed on user needs from the very beginning. A clickable prototype served as the initial version of the app, which was tested in a workshop with citizens. The insights gained flowed directly into further development. Building on the city’s existing corporate design, we refined a modular design system to ensure an accessible and consistent user experience on mobile devices. The close collaboration with the city of Wuppertal — characterized by pragmatism and trust — enabled efficient and goal-oriented teamwork. ### Technical foundation for a flexible city app Based on Flutter and the Parse Server Platform, a powerful and accessible app was developed for iOS and Android. Its modular architecture enables multilingual content, push notifications, and the flexible integration and continuous enhancement of digital public administration services. ## Tangiable **digital transformation** ### The result The new city app will be available in app stores starting in autumn 2025, bringing numerous administrative offers, services, and information directly to citizens' smartphones — bundled, digital, and human-centered. The result is a modern tool for smart city experiences and increased digital participation in everyday life. > Working with Ergosign enabled us to quickly translate our requirements into concrete solutions and test them with citizens at an early stage. What we found particularly valuable was the pragmatic approach: insights were incorporated directly and fed into the ongoing development of the app. *Sonja WattendorfKI-Projektleitung, Innovationsmanagerin Stadt Wuppertal* ## Stadt Wuppertal ### Strong through interconnectedness Wuppertal is famous not only for its suspension railway (Schwebebahn) but also for its commitment to citizen engagement and digitalization. With over 350,000 residents, the city focuses on digital solutions to make people’s lives simpler, faster, and more accessible — always maintaining a direct connection to the urban community. ## Weitere Case Studies [

Design & Development of the FichtelApp

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STADT UND LAND: Web relaunch for better customer and employee experience

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Digitale Services für alle: Die neue Stadt-App Wuppertal

](https://www.ergosign.de/en/projects/wuppertal) ## Passende News & Insights [

Was über drei Jahre UX-Forschung für autonomes Fahren uns gelehrt haben

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FichtelApp Tagesplaner: Aus 3.000 Möglichkeiten wird ein perfekter Tag.

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In Flow With AI: What Role Will Design Play in 2026?

](https://www.ergosign.de/en/insights/blog/in-flow-with-ai) [Go to more news and insights](https://www.ergosign.de/en/insights?tag=9b5d0edd-5805-49b4-8ca4-bf873ec25a52&tag=c4f8a721-ddc3-4f1e-8dd5-1f2c465ab2be&tag=acde1b7a-4e1c-4237-9f58-8415ee036148) ## Ready for the **next step**? Let’s work together to shape your digitization projects in the public sector. We look forward to hearing your ideas! ![Christian Grieger](https://a.storyblok.com/f/180740/500x500/d712be5d89/christian-grieger.jpg/m/360x360) ### Christian Grieger UX Director, Head of Site Saarbrücken [+49 681 95 98 20 0]() [projects@ergosign.de](mailto:projects@ergosign.de) ```json {"@context":"https://schema.org","@graph":[{"@id":"https://www.ergosign.de/#website","@type":"WebSite","inLanguage":"en","name":"Ergosign GmbH","url":"https://www.ergosign.de/","publisher":{"@id":"https://www.ergosign.de/#identity"},"translationOfWork":{"@id":"https://www.ergosign.de/#website"}},{"@id":"https://www.ergosign.de/en/projects/wuppertal#webpage","@type":"WebPage","dateModified":"2026-10-14T11:27:55.355Z","datePublished":"2026-09-28T08:16:00.000Z","description":"The new city app for Wuppertal: Learn how Ergosign used citizen research, prototyping, and a modular design system to deliver accessible digital services.","name":"Case Study: The New Wuppertal App","url":"https://www.ergosign.de/en/projects/wuppertal","breadcrumb":{"@id":"https://www.ergosign.de/en/projects/wuppertal#breadcrumb"},"isPartOf":{"@id":"https://www.ergosign.de/#website"},"potentialAction":[{"@type":"ReadAction","target":["https://www.ergosign.de/en/projects/wuppertal"]}],"primaryImageOfPage":{"@id":"https://www.ergosign.de/#logo"}},{"@id":"https://www.ergosign.de/#identity","@type":"Organization","name":"Ergosign GmbH","url":"https://www.ergosign.de","logo":{"@id":"https://www.ergosign.de/#logo"}},{"@id":"https://www.ergosign.de/#/schema/organization/#ergosign-organization","@type":"Organization","name":"Ergosign GmbH","url":"https://www.ergosign.de","logo":{"@type":"ImageObject","url":"https://www.ergosign.de/logo.png"}},{"@id":"https://www.ergosign.de/#/schema/organization/#case-study-client-organization","@type":"Organization","name":"Stadt Wuppertal","url":"https://www.wuppertal.de/rathaus-buergerservice/buergerservice/wuppertal-app.php"},{"@id":"https://www.ergosign.de/en/projects/wuppertal#article","@type":"Article","about":"#case-study-client-organization","dateModified":"2026-10-14T11:27:55.355Z","datePublished":"2026-09-28T08:16:00.000Z","headline":"Digitale Services für alle: Die neue Stadt-App Wuppertal","inLanguage":"en","thumbnailUrl":"https://a.storyblok.com/f/180740/1920x1080/85b8e196e1/wuppertal-hero.png","author":{"@id":"https://www.ergosign.de/#/schema/organization/#ergosign-organization"},"image":{"@id":"https://www.ergosign.de/#/schema/image/1"},"isPartOf":{"@id":"https://www.ergosign.de/en/projects/wuppertal#webpage"},"mainEntityOfPage":{"@id":"https://www.ergosign.de/en/projects/wuppertal#webpage"},"publisher":{"@id":"https://www.ergosign.de/#/schema/organization/#ergosign-organization"}},{"@id":"https://www.ergosign.de/en/projects/wuppertal#/schema/quotation/#quote-2a0a5b59-9510-4614-bb97-6d0283ea7c21","@type":"Quotation","text":"Working with Ergosign enabled us to quickly translate our requirements into concrete solutions and test them with citizens at an early stage. What we found particularly valuable was the pragmatic approach: insights were incorporated directly and fed into the ongoing development of the app.","spokenByCharacter":{"@type":"Person","name":"Sonja Wattendorf","jobTitle":"KI-Projektleitung, Innovationsmanagerin ","worksFor":{"@type":"Organization","name":"Stadt Wuppertal"}}},{"@id":"https://www.ergosign.de/en/projects/wuppertal#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","name":"Home","item":"https://www.ergosign.de/en","position":1},{"@type":"ListItem","name":"projects","item":"https://www.ergosign.de/en/projects","position":2},{"@type":"ListItem","name":"Wuppertal","item":"https://www.ergosign.de/en/projects/wuppertal","position":3}]},{"@id":"https://www.ergosign.de/#logo","@type":"ImageObject","caption":"Ergosign GmbH","contentUrl":"https://www.ergosign.de/logo.png","inLanguage":"en","url":"https://www.ergosign.de/logo.png"},{"@id":"https://www.ergosign.de/#/schema/image/1","@type":"ImageObject","contentUrl":"https://a.storyblok.com/f/180740/1920x1080/85b8e196e1/wuppertal-hero.png","inLanguage":"en","url":"https://a.storyblok.com/f/180740/1920x1080/85b8e196e1/wuppertal-hero.png"}]} ``` ## Sitemap See the full [sitemap](https://www.ergosign.de/sitemap.md) for all pages.